Gatorcabs.com Warranty Information
 
Full 1 year Manufactures warranty on cab frames and enclosures

 

All of our cab frames and enclosures are backed by a full 1 year warranty that covers your purchase against defects in both materials, and workmanship.  If you have a concern with your purchase, or need warranty service, please contact us at 800-559-2630 and we will remedy the situation as soon as possible.  Please note, all warranty returns must be accompanied by a return authorization number and a completed warranty repair form.

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Q: How Long Is My Factory Warranty?

A: one year warranty on all cab frames and enclosures we sell.  The warranty period begins on the date of delivery and lasts 1 full calendar year. The customer must provide a copy of his/her receipt verifying purchase date, or verify purchase via electronic means (ie. email history, credit card statement, bank statement, etc) when requesting warranty service. Your receipt must be sent to Gatorcabs along with warranty repair paperwork for your warranty request to be processed.  If you need assistance locating your proof-of-purchase, contact Gatorcabs 800-559-2630.

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Q: What Does My Warranty Cover?

A: The Gatorcabs Factory Warranty covers defects in materials & workmanship.  They are made of the highest grade raw materials and every item is  inspected carefully before being shipped.  We stand behind all products we sell. Only defective items will be considered under the warranty policy, and only items that cannot be repaired will be replaced.  All accessories are subject to inspection before approval by the Gatorcabs Warranty Department.

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Q: What Are Some Examples of Warranty Replacement/Repair Items?

A: An item with imperfect stitching or seams
Any item shipped without snaps, clasps, velcro or buttons
An issue with teeth or pull mechanism on a zipper
Any warranty request the manufacturer can attribute to a defect in workmanship or material
Any weld failure due to workmanship or material
An item shipped without a complete set of installation hardware

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Q: What Items Are Excluded From Warranty Coverage?

A: Exclusions from warranty coverage include accidental damage caused by the customer, normal wear and tear, abuse or improper handling or care, items ripped, torn, or snagged during customer use, and any damages not caused by a defect in manufacturing, material or workmanship. Also excluded are accessories that have been altered structurally, modified, neglected, improperly maintained, damaged during trailer transit, or used for racing purposes.

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Q: Who Makes The Warranty Repair?

A: All Gatorcabs accessory items must be repaired by the manufacturer. Complete replacement of the item will only be warranted if the item is not repairable. Any alterations to Gatorcabs accessories will result in the termination of this warranty agreement. Although product failure is highly unlikely, please contact us at 800-559-2630 prior to making any repairs so that you maintain your warranty status.

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MONEY BACK GUARANTEE

At Gatorcabs We are confident that our products will exceed your expectations.  To that end, we offer a money back guarantee on all Gatorcabs products!  Please note, item must be returned to the Gatorcabs production facility within 7 business days in resalable, factory-fresh condition. 

Any item returned in non-new condition will be subject to a minimum 20% restocking fee.  Any returns submitted to Gatorcabs without a return authorization number will be charged a 20% restocking fee. Customers are responsible for paying any return shipping incurred.